Responsibilities

• Provide expert service support as L3 specialist for the service


• Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed


• Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact


• Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.


• Problem corrective action plan proposals


• Deploy bug-fixes in managed applications


• Gather requirements, analyze, design and implement complex visualization solutions


• Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives


• Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests