Location: Erie 1 BOCES Technology Services TS eSchoolData E1B Education Campus West Seneca, NY

Hours: 8:00AM-4:00PM

Hourly Salary: $25.74

Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree or

Job Responsibilities: Deliver in-person and virtual training sessions to school district personnel on supported software platforms. Provide responsive and effective technical support via phone, email, and ticketing systems. Develop and maintain user guides, FAQs, and training materials tailored to district needs. Collaborate with software vendors and internal teams to resolve escalated issues. Track support metrics and feedback to continuously improve service delivery.

Training and Application Support

1. Provides district software training, one on one, in small or large groups for all assigned services.

2. Provides telephon...