Technical Expertise

• Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, applications, and software
• Experience supporting Salesforce-based applications
• Experience resolving application issues within Salesforce environments
• Assists with systems integrations
• Manages ticketed query system and ensures a comprehensive database of queries and resolutions is kept up to date
• Maintains and updates technical documents and procedures
• Identifies and resolves technical issues
• Aids with maintenance plans and upgrade schedules for the organization’s systems
• Develops reports for teams across the business
• Balances scheduled service activities with urgent support requests and responds quickly
• Acts as a liaison between users and technical teams (DBAs, System Administrators, Network Administrators, Privacy a...