Responsibilities

Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software

Provides technical support to teams within the organization, and to external clients when required

Assists with systems integrations

Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

Maintains and updates technical documents and procedures

Identifies and resolves technical issues

Manages coordination at a local and international level where required

Delivers regular and customized training to teams within the business

Prepares maintenance plans and upgrades schedules for the organization’s systems

Develops reports for teams across the business

General Skills

Experience providing expertise and technical knowledge about a specifi...