Join the City Hall team as an Application Support Specialist, specializing in SharePoint and Microsoft 365. This hybrid role delivers critical support to users while managing incident resolution effectively.

Ideal candidates will bring 3 to 5 years of enterprise application support experience. You will troubleshoot issues, manage ServiceNow tickets, and assist with SharePoint site configurations. Emphasizing client communication and satisfaction is key to your success.

Key Responsibilities: • Manage SharePoint incidents with effective triage and resolution • Complete ServiceNow documentation for all support tickets • Provide ongoing administration support for SharePoint sites • Assist in user onboarding and stabilization after migrations • Create and maintain support documentation and articles

Requirements: • 3-5 years of experience in application support • Proficiency in ITSM tools like ServiceNow • Strong background in SharePoint and Microsoft 365 support •...