Description
We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices.


Responsibilities:

• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.

• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.

• Track system behavior and performance trends, responding proactively to disruptions before they affect users.

• Carry out routine maintenance tasks, supp...