Step into a vital role as an Application Support Specialist at the Ministry of Public and Business Service Delivery in Toronto. Leverage your knowledge of Salesforce and SaaS to provide top-tier user support.

The Ministry is looking for an Intermediate Application Support Specialist to aid users with Salesforce-based applications. Your expertise in managing incident tickets, prioritizing urgent requests, and maintaining a comprehensive knowledge base will be integral to this position. A strong customer service mindset is key to ensure user satisfaction and effective issue resolution.

Key Responsibilities: • Provide support for Salesforce applications and related incidents • Manage ticket queues while meeting SLAs consistently • Document issues in a clear and searchable knowledge base • Prioritize user incidents based on urgency and impact • Keep a customer-first focus in all interactions

Requirements: • Proficient in Salesforce and SaaS environments • Experie...