Respond promptly to user support requests via ticketing system, email, or phone.
Diagnose and resolve hardware, software, and networking issues for desktop and laptop systems.
Install, configure, and upgrade operating systems, software applications, and computer peripherals.
Assist users with application usage and provide basic training on computer systems and maintenance.
Perform remote troubleshooting and, when necessary, deliver on-site support.
Maintain accurate logs of technical issues, resolutions, and service requests.
Coordinate with vendors for hardware repairs and procurement.
Ensure regular updates, patches, and security measures are applied to desktop systems.
Assist in managing and maintaining inventory of IT assets and equipment.
Collaborate with IT teams to escalate complex issues and support IT projects as needed.
Qualifications:

Bachelor's degree in Computer Science, Information Technology...