**Application Technician**
Are you ready to work with Software engineers and product development teams to bring deep knowledge and innovative ideas for our IDT operation, having high service capabilities and technical expertise?
Join our team!
This role has a great influence on customer satisfaction.
This role may be the point of contact for escalated and more complex issues on product functionality.
May respond to inquiries regarding a specific or more complex product (e.g. number of products, complex technologies) or a specific customer (customer size, higher revenue tied to the customer, etc.) Training and coaching new team members on processes and procedures.
**About the Role**
In this opportunity as a **Application Technician**, you will:
- Respond to customers' inquiries relating to technical issues with the software, online, or electronic products where a variety of issues that are more complex and/or specialized in scope apply.
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