Provides Business Analysis and Project Management support to business stakeholders and users for shared applications and services within Finance, HR, Field Service, Sales, Supply Chain, Customer Service, and several key product lines.
Prepares, reviews and edits requirements, business process flows, use cases, specifications, business processes and makes recommendations related to proposed solutions.
Performs Project Management, Planning, and software implementation support activities (Development, installations, upgrades, enhancements, etc.) for the assigned customers.
Coordinates with external resources such as Hosted Application Service providers, Consultants, Offshore Developers and partners in Asia and Europe.
Troubleshoots and resolves outstanding issues from company supported applications.
Translates business requirements into functional specifications.
Produces scope documents, requir...
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