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Job Description:
Job Description:
We are hiring a proactive and detail-oriented professional to support the monitoring of mission-critical systems. This role focuses on batch job monitoring, incident handling, and ensuring system stability through timely detection and escalation of issues.
Training and mentorship will be provided on SOPs, ITSM processes, and monitoring/investigation tools.
Key Responsibilities
Monitor systems and batch job processing; perform first-level issue identification, basic resolution, and timely escalation of incidents and critical alerts
Support system/application recovery activities in collaboration with L2/L3 support teams
Manage monitoring maintenance activities (pause/resume alerts during planned changes)
Work with support teams to enhance monitoring coverage and alert effectiveness
Participate in daily operations calls and prepare system ...