**Overview**

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Engineering Operations (EngOps) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

Our ACES engineering team is at the heart of delivering scalable, intelligent, AI-powered solutions that transform the Azure customer support experience. We are seeking an Applied AI II Engineer to join the team and help build the next generation of agentic AI services that resolve customer issues faster, reduce support volume, and power AI-first support at Azure scale. You will take product specifications and turn them into production-ready, scalable AI serv...