Work Environment
This role is based in a modern, brand-new office in Naperville with a pit-style layout that fosters collaboration. The facility includes a coffee shop, convenience store, a well-equipped kitchen area with a coffee machine, and access to a gym and basketball court when you become permanent. Standard hours are Monday through Friday from 7:00 a.m. to 3:30 p.m. After training, you may work from home on Fridays.
During peak season, you must be able to work mandatory overtime on a rotating basis, typically one Saturday one weekend and one Sunday the following weekend, with those overtime shifts worked from home.
Job Description
The Appointment Coordinator plays a key role in improving the customer experience by coordinating seamless handoffs between the contact center and in-home technicians during the appointment scheduling process. In this role, you handle inbound calls, schedule and confirm appointments in Oracle, and ensure technicians have all the informat...