Apprentice Service Desk Administrator

Job profile for Apprentice Service Desk Administrator.

Location: Peterborough

• Salary: £15,392 per annum for the first 12 months, then National Minimum Wage thereafter.
• Hours: 37 hours per week.
• Contract: Permanent, IEG Business Support (with simultaneous Level 3 Apprenticeship Standard training).
• Closing Date: 7th June 2026.

About the Role

As an Apprentice Service Desk Administrator, you will:

• Respond promptly, courteously, and efficiently to a variety of service desk requests related to MIS functions, resolving initial queries and escalating complex issues.
• Assist in maintaining the MIS service desk to ensure operational stability and support the team in implementing user‑friendly workflow solutions.
• Keep up-to-date with the latest trends in service desk technology and customer service best practices.
• Review ser...