Position Summary

The Deductions Analyst I is responsible for independently managing and resolving a wide range of customer deductions. This is a mid-level role that works closely with other departments to resolve disputed claims or debits and monitor the system for outstanding deductions. The responsibilities focus on investigating and problem solving for customers. This role will deal with a wide range of situations and should feel comfortable working through conflict and directing others. The Deductions Analyst I is a primary liaison in Customer Care for internal and external customers that have questions related to the status of a credit for returned material or credit through short payment of invoices. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

Major Responsibilities

• Approve/deny all deductions and claims based on policy, appeal denied return items, and assist with dispute res...