Education
- Must be at least a high school graduate.
- Proof of education is required for onboarding (Diploma or TOR).
- Experience
- Minimum of 2 years BPO voice experience in Healthcare or Revenue Cycle Management (RCM).
- Patient-calling experience is mandatory.
- Not accepted: Experience limited to Durable Medical Equipment (DME) or pure back-end healthcare support.
Behavioral & Professional Skills
- Strong behavioral competencies and solid work ethic.
- Must be able to maintain consistent attendance.
- Strong communication skills required.
- Employment History
- Must have no short employment stints