Position Title: Senior Manager, Collections & Resolutions

Work Setup: Full Onsite

Schedule: Morning Shift, Mon-Fri

Location: Taguig

Role Overview

The Senior Manager forCollections & Resolutions oversees the end-to-end processes of a regional portfolio within a Shared Services or BPO environment. The role ensures service excellence, high-quality customer support, and continuous process improvements.
This leader manages a Collections & Resolutions team, builds strong partnerships with cross-functional stakeholders across multiple countries, and supports transitions or migrations of work into the Shared Services organization.

Key Responsibilities

• Lead, mentor, and develop a high-performing team, fostering ownership, accountability, and continuous improvement.
• Oversee day-to-day Collections & Resolutions operations with a focus on accuracy, efficiency, and adherence...