2–4 years of experience in Customer Service, Accounts Receivable disputes/deductions, Order-to-Cash, billing, collections, or related finance operations/analysis.
Solid understanding of dispute processes and how credits, write-offs, recoveries, and timing impact financial statements and period close.
Advanced analytical and root cause analysis skills, with the ability to resolve complex discrepancies using structured problem-solving and data-driven validation.
Strong proficiency with ERP systems and dispute tools/portals (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills.
Ability to manage priorities independently, exercise sound judgment, and navigate approvals for exceptions and escalations.
Advanced written and verbal communication skills, with the ability to influence cross-functional partners and negotiate professionally with customers.
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