JOB DETAILS

Responsibilities and Duties
1.Connecting with our Client's Business Partners in United States (typically Insurance Companies) to follow up on outstanding Accounts Receivables.

2.Act as Senior AR Resource handling more complex/aged inventory.

3.Ensures assigned accounts are worked towards resolution.

4.Follow the basic rules as provided in the Standard Operating Procedures.

5.Assist in resolution of outstanding issues from previous transactions.

6.Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract

7.Help the team to achieve the critical service levels (cash and aging) of the customer.

8.Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.

9.Analyzing medical insurance claims for quality assurance.
<...