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Arbitration & Mediation Case Filing Supervisor

The American Arbitration Association (AAA) is seeking a Case Filing Supervisor to oversee a team responsible for the accurate and efficient entry of case filings into our PRISM case management system. This role manages a team of Case Filing Specialists, ensuring compliance with filing standards and case processing procedures while also handling a caseload of deficient or incomplete filings. The ideal candidate will bring strong leadership, communication, and data-driven process improvement skills to support high-quality case administration and excellent internal/external service.