Duties:

Build People Capability:

Coaching and mentoring restaurant leaders to lead high-performing teams; role-model inclusive, values-led leadership and effective on-the-floor coaching.
Identifying and accelerating high-potential talent; maintaining a healthy pipeline of Team Leaders, RMs and RGMs.
Partner with People Capability Leader (PCL) and operational leaders to design employee engagement plans (recognition and growth pathways) that improve retention.
Ensuring clear goals, timely feedback, and result management; closing skill gaps through targeted development and training certification.
Safeguarding safe staffing levels and balanced rosters; upholding safety, security and labour practice standards.

Deliver a Consistent Customer Experience:

Auditing and coaching CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed of Service), ROCC (...