Client Liaison & Communication 

• Serve as the primary point of contact for clients, external partners, and publishing teams, ensuring clear and timely communication.

• Track and follow up on client requests, ensuring they are addressed and incorporated into the production pipeline.

• Define, document, and refine production workflows in Jira and Confluence to ensure efficiency and transparency across teams.

• Develop standardised processes for tracking and improving production pipelines, ensuring scalability and adaptability.

• Formalise the estimation process, working with key stakeholders to establish assumptions, requirements, and feature scoping methodologies.

• Implement best practices for tracking deliverables, ensuring consistency across multiple projects and teams.

• Provide regular status updates to clients, proactively addressing ques...