Job Description
Ascott Host
You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.
Responsibilities
You will:
Ensure residents are well taken care of from the point of their arrival to departure Provide in-room check-in service for all VIP residents Attend to and anticipate all residents' queries and needs Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements Maintain residents’ accounts, information and preference profiles Handle and record resident feedback and complaints, performi...