Instructure is a global education technology company that develops learning management systems and digital assessment solutions used by schools, universities, and organizations worldwide. Their platforms support teaching, learning, and assessment delivery, helping improve educational outcomes at scale.

Job Details

Work setup: Onsite – Exxa, Bridgetowne

Work Schedule: Monday to Friday | 8:00 PM – 5:00 AM (PH Time)

Timezone: US Eastern Time (follows Daylight Saving adjustments)

Key Responsibilities

• Serve as the first point of contact for customer inquiries related to assessments, including scheduling, availability, scores, and reporting
• Triage and manage support cases efficiently within Salesforce
• Provide clear, accurate, and professional written communication to customers (primarily email-based support)
• Escalate cases appropriately to the Assessment Product team or Maste...