Job Summary

To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.

Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.

Key Accountabilities

Branch Management

 Ensure efficiency in branch operations that supports the Client experience objective

 Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals

 Ensure the control function checklists are completed daily by jobholder and his/her subordinates Ensure completion of all financial and non-financial transactions/amendments passed during...