Job Responsibilities
Customer Engagement and Relationship Management
Proactively engage Premium Players on floor and develop strong professional relationships with new and existing Premium Players patrons to drive incremental visitation to Marina Bay Sands Respond and resolve players’ requests and feedback in a timely and professional manner to maximize customer satisfaction. Maintain effective communication and coordination with relevant stakeholders (such as Marketing Operations, Table Games, Cage, F&B, Hotel, Butler, etc.) on patrons’ requests and feedback and with objective to enhance the service standards for Premium Players and ensure seamless customer experience. Keep up-to-date and be familiar with events and promotions. Support execution of special events and promotions by assisting Premium Players on floor with redemptions proactively and participation in events for coordination Promote Paiza Lif...