Job Summary The Duty Managers are responsible for the day-to-day operations of the front desk and the welfare of our guests. They act as liaison officers and make decisions concerning the guests' well-being.
Job Responsibilities - Oversee the daily Front Office Operations.
- Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management.
- Inspect VIP arrival rooms and show rooms.
- Coordinate group arrivals and departures.
- Attend to guest requests/feedback and ensure the guests’ positive stay experience.
- Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.
- Corresponding with guests on other matters via email.
- Be fully conversant with Fire and Emergency procedures.
- Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective de...