Proactively engage stakeholders to ensure that on site client’s expectations are met
Build and develop effective client /stakeholder relationships across multiple levels of the organization;
On-site key point of contact for Facilities in the client’s premises;
Ensure effective communications and reporting to clients’ on operation matters;
Evaluate service response time and analyse occupants’ service request trends and suggestions;
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user;
Pro-actively assist the FM to develop and manage client / business unit relationships ensuring that the expected and consistent service levels are achieved across the sites
Analyze client service request trends and provide suggestions for improvement. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user. Lead by exa...
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