Purpose & Overall Relevance for the Organization:  

Create an industry leading consumer/customer service experience geared towards Korean golfers

Improve overall consumer/customer service and inquiry response operation to build consumer/customer satisfaction

Build best brand image by implementing immediate and professional response on consumer/ customers requirements

Key Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/ or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualtative and quantitaive targets

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