To oversee the Front Office operations, including the Reception, Guest Relations, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed.
To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
To ensure a proper coverage and supervision of the Front Office sections at all times.
To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To act as a representative of the Ma...
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