Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Responsibilities

• Operations Management: Assist the Front Office Manager in overseeing the daily Front Office operations, ensuring compliance with hotel policies, procedures, and brand standards.
• Guest Services: Manage guest service activities, including reservations, registration, room allocation, room inventory, check-in, check-out, and the prompt resolution of guest inquiries and concerns to ensure a seamless guest experience.
• Guest Satisfaction & VIP Relations: Monitor guest satisfaction levels and feedback, implement service improvements, an...