Support the Front of House Manager in overseeing the front-of-house operation to ensure guests receive a memorable experience.
Training, empowering, and inspiring the team to be inspiring in their service standards.
Responsible for onboarding new team members, where you will create a culture of continuous professional development, empowering them to deliver and be the best.
Hold the 2,6, and 11-week probation review meetings for all new starters.
Ensuring all SOPs are in place and are met with consistency to the brand standards.
You will constantly be thinking about how we can improve the way we do things to create an even better guest experience.
Taking ownership of guest complaints - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
Deve...
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