As the project leader he/she should support GM to lead and grow all Guest Experience initiatives within the property. Focuses on guest satisfaction when identifying business improvement opportunities. Represent the guests voice within the hotel, centralize and analyse all available guest feedback concerning hotel products and services directly from guests and tools VOG, Local Measure, Accor Customer Digital Card, ResaVision. Encourage staff to invite guests to answer the hotel guest satisfaction survey. Fully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndex. Manage responses to all guest feedback as per AccorHotels recommendation. Share guest insights during morning briefing to GM, HOD and employees negative as well as positive feedbacks. Develop recognition of employees. Perform root‑cause analysis in each touchpoint, problem resolution and prevention plans, followin...