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Assistant Guest Relation Manager

Company

AccorHotel

Location

dubai, dubai

Posted

June 08, 2026

Position Overview

Responsibilities
  • Assist in managing guest inquiries requests and complaints in a timely and professional manner
  • Support the Front desk team in coordinating guest services and activities
  • Oversee check-in and check-out processes ensuring smooth and efficient operations
  • Collaborate with other departments to fulfill guest needs and resolve issues
  • Train and mentor guest relations staff to maintain high service standards
  • Assist in creating and implementing guest satisfaction initiatives
  • Monitor and analyze guest feedback to identify areas for improvement
  • Participate in special events and VIP guest arrangements
  • Ensure compliance with hotel policies and local regulations
  • Assist in managing the guest relations budget and resources
Qualifications
  • RequiredEducationandExperience: Diploma or degree in vocational hospitality 5–7 years experience in 45-star Hotel

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