Job Purpose

To assist in the investigation of complex complaints made under the Councils Corporate Complaints process.

To assist in the investigation and response to enquiries made by the Local Government Ombudsman (LGO).

To carry out non-complex investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.

Provide guidance support and advice on the conduct of individual cases to administrative staff.

If you are interested in this role please send your updated CV in the first instance.