Key Responsibilities:

• Provide first-level IT support for hardware, software, networks, and business applications.
• Troubleshoot user issues to ensure business continuity.
• Support CCTV, scanners, and other peripheral devices.
• Support Oracle NetSuite, POS (Ticketing & F&B), PMS, and other operational systems.
• Coordinate issue resolution with internal teams and vendors.
• Monitor network, infrastructure, and critical systems.
• Coordinate preventive maintenance and ensure system reliability.
• Manage incidents, requests, and changes through the IT Ticketing System.
• Ensure SLA compliance, proper escalation, and documentation standards.
• Maintain IT asset, software license, and compliance records.
• Conduct asset verification and software audits.
• Prepare IT operational reports and improvement recommendations.
• Maintain SOPs, support logs, and asset documentation.
• Ensur...