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Assistant IT Manager

Company

Taman Safari Indonesia

Location

Bogor, West Java

Posted

June 30, 2026

Position Overview

Key Responsibilities:

  • Provide first-level IT support for hardware, software, networks, and business applications.
  • Troubleshoot user issues to ensure business continuity.
  • Support CCTV, scanners, and other peripheral devices.
  • Support Oracle NetSuite, POS (Ticketing & F&B), PMS, and other operational systems.
  • Coordinate issue resolution with internal teams and vendors.
  • Monitor network, infrastructure, and critical systems.
  • Coordinate preventive maintenance and ensure system reliability.
  • Manage incidents, requests, and changes through the IT Ticketing System.
  • Ensure SLA compliance, proper escalation, and documentation standards.
  • Maintain IT asset, software license, and compliance records.
  • Conduct asset verification and software audits.
  • Prepare IT operational reports and improvement recommendations.
  • Maintain SOPs, support logs, and asset documentation.
  • Ensur...

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