What You’ll Do

Team Leadership & Execution

• Set clear team goals aligned with business priorities
• Translate objectives into actionable plans and track progress
• Identify risks early and drive accountability to ensure timely delivery
• Foster a collaborative, open, and high-performing team environment

IT Service Delivery

• Serve as the escalation point for IT-related issues across hardware, software, and systems
• Ensure service delivery meets SLA commitments

Endpoint Support & Maintenance

• Oversee support and performance of end-user devices (laptops, desktops, etc.)
• Lead initiatives to improve support capabilities and response time
• Plan preventive maintenance and ensure operational reliability

Security & Compliance

• Ensure endpoint security through patching, updates, and controls
• Monitor incidents and str...