This private, conservation-driven safari destination is known for its luxury lodge operations, exceptional guest experiences, and strong commitment to wildlife conservation and sustainability. They are looking for a highly organised, service-focused leader with strong operational oversight skills, the ability to manage diverse teams, and a calm, hands‑on approach to delivering seamless five‑star hospitality in a remote bush environment.

Candidate Responsibilities Measure and enhance overall guest satisfaction, including managing special requests. Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor. Assist the lodge manager to oversee day‑to‑day lodge team service operations. Uphold and elevate the service standards provided by the lodge team. Ensure effective supervision and management of lodge operations in the absence of the lodge manager. Coordinate departmental teams to optimize guest service delivery. Conduct targeted training sessions to enh...