Key Responsibilities

• Acting Lodge Manager in the absence of the LM.
• Take full responsibility for the management of the following teams.
• Front Of House
  • Inspire, stimulate and lead the FOH team
  • Maintain the Pan FOH system
  • Day Sheets / Rooming List / Arrival Report
  • Reception, Curio Shop and Switch Board
  • Banking, Invoices and Gratuities
  • Welcome & Good Bye
  • Site Inspections - Show Time
  • Guest Feedback - Centricity Feedback system
• Housekeeping
  • Inspire, stimulate and lead the Housekeeping team
  • Maintain the Housekeeping standards within the Lodge
  • Spot check of rooms & turndowns
  • Staff Uniform Control
• Lodge Maintenance
  • Inspire, stimulate and lead the Lodge Maintenance team
  • Control and supervise the Lodge Maintenance teams
  • Work closely with the Kapama Game Reserve Maint...