Location: Mexico-Zapopan

Schedule: Full-time

Education Level: Bachelor's / Graduation / Equivalent

• Manage comprehensive contracts (SLAs and critical metrics) as well as internal metrics.
• Ensure smooth operations and uninterrupted service delivery.
• Develop succession plans for key/critical roles.
• Promote team engagement, professional growth, and reduce attrition.
• Keep systems like My Time updated and ensure regulatory compliance.
• Accurately align MSS, cost codes, and SRT/update processes.
• Adapt to shifting priorities, multitask, and drive tasks to completion.
• Analyze DevOps data and report findings or errors.
• Work independently with initiative and collaborate effectively.
• Manage and resolve employee-related issues.
• Train, motivate, and lead the team with a strong commitment to engagement.
• Must ...