WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities Operational Related - Conduct daily briefing to ensure important information and updates are shared among team members
- Manage guest requests and ensure tasks are properly carried out
- Resolve issues pertaining to guest’s negative feedback and manage complaints efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
- Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
- Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
- Handle meet and greet of VIPs
- Audit Butlers’ Suite Orientation an...