Description

Business Overview

Rakuten Group's mission is To empower people and society through innovation. Within this mission, Rakuten Travel stands as one of Japan's largest accommodation booking sites, offering diverse and appealing services that cater to a wide range of travel needs. The dynamic business development, leveraging Rakuten Group's strong customer base and technology to bring innovation to the travel industry, is a significant attraction.

Department Overview

Rakuten Travel aims to enrich lives through travel, offering diverse services from hotels to car rentals as Japan's largest travel booking site. Our Customer Solutions Department maximizes the customer experience for both travelers and Hotel partners.

We achieve this by managing inquiry operations and continuously improving our systems. We enhance resolution productivity (speed, quality, recurrence prevention) to uphold Rakuten Travel's service qualit...