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Assistant Manager, Complaints

Company

iQ Student Accommodation

Location

Nottingham, United Kingdom

Posted

June 24, 2026

Position Overview

iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. What the role is all aboutAs an Assistant Manager (AM), you’re the second‑in‑command supporting with the day‑to‑day running of your iQ site. You will support the General Manager when required and blend operational oversight with a hands on presence; ensuring residents always receive the same high standard of service, no matter what.From really knowing the local area and supporting standout viewings, to coaching the Resident Experience Team so they can turn great conversations into conversions. You’re the reason the building always looks fantastic, and your customer service is truly unmatched.Whether you're resolving a student query, coordinating inspections, overseeing debt management or deputising for the General Manager, you’re relied upon to keep things running smoothly. Deputising during your shift when the General Manager i...

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