At Brau, we’re passionate about delivering exceptional beauty experiences through outstanding service, industry‑leading treatments, and a luxury client journey. We’re looking for an experienced, customer‑focused Assistant Store Manager to support the running of one of our premium salons.
Responsibilities - Support the Store Manager in the day‑to‑day running of the salon.
- Deliver an exceptional client experience from check‑in through to check‑out.
- Manage appointments, optimise the salon schedule, and ensure artists’ diaries are running efficiently.
- Handle client enquiries and resolve complaints professionally, ensuring the highest levels of customer satisfaction.
- Support the management of team rota’s, annual leave, and appointment schedules.
- Complete daily financial reconciliation and ensure all sales records are accurate.
- Drive retail sales, treatment packages, and upselling opportunities across the team...