Position Statement The Assistant Manager, Front Office provides leadership and guidance to front desk team members during the assigned shift to ensure that consistent quality service is provided.
Responsibilities - Supervise front desk team members to ensure smooth and efficient operation during the assigned shift.
- Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, impl...