Job Purpose
Support the establishment and continuous enhancement of governance, compliance, risk management, and process improvement frameworks to ensure HKT Teleservices’ operations comply with regulatory, contractual, and internal control requirements while driving operational efficiency.
Responsibilities
Governance & Compliance
Support the design, implementation, and maintenance of governance and compliance frameworks in line with regulatory requirements, group policies, and industry best practices.Draft, review, and update policies, procedures, and control standards to ensure regulatory and operational alignment.Monitor compliance with PDPO, telecommunications regulations, and client contractual obligations, and escalate issues where required.Conduct compliance reviews, control assessments, and gap analyses, and track remediation actions to closure. Risk Management & Internal Co...