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Assistant Manager Guest Services / Duty Manager - Front Office

Company

IBIS

Location

Viman Nagar, Maharashtra

Posted

July 12, 2026

Position Overview

Job Description

  • Oversee day-to-day front desk operations, including guest check-ins and check-outs, loyalty program enrollment, and comprehensive reporting
  • Supervise and manage the front office team during assigned shifts, fostering a culture of excellence and accountability
  • Lead effective onboarding and training initiatives to develop team members' skills and competencies
  • Deliver outstanding guest service experiences with a focus on building loyalty and exceeding expectations
  • Handle guest inquiries and concerns with empathy and professionalism, resolving issues efficiently and transparently
  • Manage emergency situations and security concerns in accordance with hotel procedures and protocols
  • Monitor front office performance metrics and provide actionable feedback to team members
  • Collaborate with other departments to ensure seamless hotel operations and guest satisfaction
  • Maintain accurate records, reports, a...

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