Responsibilities

• Attend to users’ incoming email and promptly respond or advise pertaining to queries.
• Attend to incoming SAR requests to process and complete all ID provisioning/de‑provisioning requisitions assigned within SLA or agreed dates stipulated in bulk requests.
• Execute access‑related service requests and change tasks in accordance with internal ITIL change management procedures.
• Provide day‑to‑day operational support and troubleshooting for IDM/PAM infrastructure, including Windows, Unix, AS400, and related application platforms within CyberArk/MasterSAM.
• Assist in privileged access provisioning and revocation, ensuring that activities are tracked and aligned with access policies.
• Participate in change‑management processes/call and ensure proper documentation and impact assessment for any IDM/PAM‑related changes or support requirements.
• Assist the Support/Project team to resolve CyberArk/MasterSAM issu...