The role will be responsible for identifying and analyzing business requirements, strategies, and opportunities for efficiency. The focus of understanding the needs and goals of the organisation, evaluating existing processes, and identifying areas where improvements can be made to enhance efficiency and effectiveness.

Responsibilities

• Identify and assess business requirements, strategy, and vision to align operations with organizational goals and objectives.
• Review existing policies and procedures, providing guidance and recommendations for their implementation and improvement.
• Conduct thorough research and data analysis to evaluate operating models and streamline business processes, enhancing service delivery.
• Address major issues and escalations that could potentially result in losses or regulatory breaches.
• Collaborate with the business teams to understand business needs, and goals enabling comprehensive operatio...