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Assistant Manager IT Support Services

Company

The Citizen Foundation

Location

karachi division, sindh

Posted

July 06, 2026

Position Overview

  • Manage IT service desk operations and ensure timely closure of support tickets
  • Administer Active Directory, Microsoft 365, Email accounts
  • Manage endpoint devices and security controls
  • Support and monitor network infrastructure (Cisco switches, LAN/WAN, Wi-Fi)
  • Ensure timely procurement, stock management, and deployment of IT equipment, including tablets for DLP program
  • Maintain accurate IT asset inventory in ITAM and ensure lifecycle tracking across regions
  • Ensure uptime and SLA compliance of IT systems and equipment across HO, Area Offices, and Schools
  • Coordinate with regional IT teams for asset management and service delivery
  • Lead, train, and support IT Support Officers to enhance service quality and technical capability
  • Prepare and share operational reports (SLA, ticket performance, asset status)
  • Document and continuously improve IT support processes and SOPs
  • Coordinate with ...

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